Shipping policy

Ordering and Delivery

3.1: You can order in the following ways:

Online via the website www.shropshirepetals.co.uk

By phone on 01952 691553

3.2: When ordering online you are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. This is your offer to buy the products. We will send you an email order acknowledgement, detailing the product(s) you have ordered, which is our acceptance of your offer.

3.3: When ordering over the phone you are deemed to place an offer to order with us by our phone order process and do so on the basis of these terms and conditions. We will send you an email acknowledging payment, which is our acceptance of your offer.

3.4: Our acceptance of an order takes place immediately, we will send you a confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

3.5: We may refuse to accept an order:

  • where goods are not available;
  • where we cannot obtain authorisation for your payment;
  • if there has been a pricing or product description error; or
  • if you do not meet any eligibility criteria set out in our terms and conditions.

3.6: Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We shall not be liable for any delay in delivery of the products that is caused by an event outside of our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the delivery of the products.

3.7: If you have not received the products you must notify us no later than 28 days after the last date on which the products were due to arrive at the delivery address provided. If you have not done so, we shall not be liable for any replacement or refund relating to those products.

3.8: International Delivery:

  • It will be the importer (i.e. your customer) who will be responsible for any duties, taxes, fees, etc; the price for the goods does not include these.
  • Your goods are subject to inspection (where that is just for an inspection on arrival in Australia) and, in such cases, the cost of an inspection is payable by the importer, i.e. you the customer. Where orders are treated and quarantined due to a contamination in the drying, packaging or posting process, this is payable by the supplier i.e. Shropshire Petals.

3.9: Please visit our delivery page for full details.