Refund policy
Cancellation And Returns Policy
5.1: If you wish to cancel your order:
- before we have dispatched the goods to you, by email to enquiries@shropshirepetals.co.uk or by phone on 01952 691553; or
- where goods have already been dispatched to you, by returning goods to us in accordance with clauses 5.2 and 5.4.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at enquiries@shropshirepetals.co.uk. Please note that returns will need to be sent to the following address: Shropshire Petals, Lynn South Farm, Newport, Shropshire TF10 9BB.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at enquiries@shropshirepetals.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at enquiries@shropshirepetals.co.uk.
5.2: You can return goods you have ordered from us for any reason at any time within 28 days of receipt for a full refund or exchange by informing us via our dedicated online returns section or by informing us via phone on 01952 691553. The costs of returning goods to us shall be borne by you, and should be sent by recorded delivery as we will not provide the refund if the product is lost in the post.
5.3: Upon receipt of the goods we will give you a full refund of the amount paid, less postage and packaging, within 10 working days.
5.4: The rights to return the goods to us will not apply in the following circumstances: -
- in the event that the product is not still within its original packaging and fit for resale;
- the product is one which we have made or customised specifically for you
5.5: Damaged or incorrect goods. We fully appreciate the disappointment and inconvenience caused when discovering goods are damaged or incorrect. The cost of returning damaged or incorrect goods shall be borne by us providing notification is given prior to the item being return. This must be done via the online returns form or via phone on 01952 691553. The item must be returned within 28 days of receipt of the order for a full refund or an exchange.
5.6: We do not offer an exchange service. Simply return your parcel and order a new item.
5.7: Stock Shortages/delayed orders. All delayed orders are subject to stock availability. If stock is unavailable and your order cannot be fulfilled, we will notify you with the option to claim a refund or a substitution to the same value or to wait for the item to become available.
5.8: Product Imagery. Product imagery is offered as good representation of the product. However we cannot be responsible for the colour accurateness of products viewed online or on printed media. While we endeavour to make sure all imagery is up to date, images may differ slightly from products due to the natural nature of certain products.
