Refund policy

Cancellation And Returns Policy

5.1: If you wish to cancel your order:

• before we have dispatched the goods to you, by email to enquiries@shropshirepetals.co.uk or by phone on 01952 691553; or
• where goods have already been dispatched to you, by returning goods to us in accordance with clauses 5.2 and 5.4.

5.2: You can return goods you have ordered from us for any reason at any time within 28 days of receipt for a full refund or exchange by informing us via our dedicated online returns section or by informing us via phone on 01952 691553. The costs of returning goods to us shall be borne by you, and should be sent by recorded delivery as we will not provide the refund if the product is lost in the post.

5.3: Upon receipt of the goods we will give you a full refund of the amount paid, less postage and packaging, within 10 working days.

5.4: The rights to return the goods to us will not apply in the following circumstances: -

• in the event that the product is not still within its original packaging and fit for resale;
• the product is one which we have made or customised specifically for you

5.5: Damaged or incorrect goods. We fully appreciate the disappointment and inconvenience caused when discovering goods are damaged or incorrect. The cost of returning damaged or incorrect goods shall be borne by us providing notification is given prior to the item being return. This must be done via the online returns form or via phone on 01952 691553. The item must be returned within 28 days of receipt of the order for a full refund or an exchange.

5.6: All items that are returned for an exchange will be resent to you via our standard delivery service free of charge. If a quicker service is needed then an additional payment for delivery will be required.

5.7: Stock Shortages/delayed orders. All delayed orders are subject to stock availability. If stock is unavailable and your order cannot be fulfilled, we will notify you with the option to claim a refund or a substitution to the same value or to wait for the item to become available.

5.8: Product Imagery. Product imagery is offered as good representation of the product. However we cannot be responsible for the colour accurateness of products viewed online or on printed media. While we endeavour to make sure all imagery is up to date, images may differ slightly from products due to the natural nature of certain products.